Gilles

CX Optimisation | Digital Transformation | E-commerce | Contact Centre Operations | Projects & Account Management | BD

Compétences

Métier

  • Analyse stratégique
  • Voir plus
  • Voir moins

Expériences (16)
Projet Immobilier
Personal
De September 2015 à April 2016
Lille et périphérie
Supervisor & Program Manager
Sykes Enterprises, Inc.
De February 1999 à July 2001
Gérant-Associé conseils et intervention en entreprise en tant que chef de projet digitalisation, développeur web, management de transition ou consultant
Pragmatic CX Solutions
Depuis May 2021
Lille, Hauts-de-France, France
Head of Operations France
Salesupply
De January 2018 à September 2020
Roubaix, Hauts-de-France, France
EMEA Solution Engineering & Business Development Support Manager
Teleperformance
De January 2009 à July 2012
Product Specialist EMEA
TouchCommerce
De June 2014 à June 2015
Technical Mentor
Sykes Enterprises, Inc.
De February 1998 à January 1999
Technical Support Engineer
Rational Software
De June 2002 à June 2003
Technical Support Agent
Sykes Enterprises, Inc.
De August 1996 à January 1998
Process Manager & Telephony Administrator
bonprix Handelsgesellschaft mbH
De September 2005 à December 2008
Marcq-en-Baroeul, Hauts-de-France, France
Solution Design Manager EMEA
Teleperformance
De August 2016 à May 2017
Région de Paris, France
Client Services Manager EMEA
TouchCommerce
De August 2012 à August 2014
Founder & CEO - Senior Consultant in Digital Marketing, Logistics & Customer Experience
Pragmatic CX Solutions
Depuis May 2021
Lille, Hauts-de-France, France
Project Manager - Customer Service
bonprix Handelsgesellschaft mbH
De September 2003 à August 2005
Program Manager Quality Systems
Sykes Enterprises, Inc.
De August 2001 à May 2002
Real-Estate Project
Personal
De September 2015 à April 2016
Région de Lille , France