Mouad

3 recommandations

Lille, Hauts-de-France, France

Indisponible Temps plein 650€ / jour

Informations

12 years of experience in IT Services, ITIL V3 & V4 certified, thinking AGILE….

- Manage the Service Management Department & Infrastructure teams

  • - Act as the SPOC of the delivery organization, ensuring that all SLAs are met.
    - Leading steering committees with end customers
    - Monitor SLA service commitment contracts for Infrastructures & End-Users scopes.
    - Manage the deployment of Infrastructure projects.
    - Leading project committees, operationnal & Run committees.
    - Conducting technical support N3 infrastructure
    - Coordinate/hosting crisis cells in case of major incidents.
    - Steering PRA activity
    - Participate and engage in the elaboration of the infrastructure services contract.
    - Ensure customer reporting
    - Follow the service contract budget
    - Deploying info-managed infrastructures for remote processing

Compétences

1 * Correspond au nombre d'années d'expérience.

Technos

  • End-users10
  • ITIL10
  • SLAs10
  • Change management8
  • IT Service Management8
  • Incident management8
  • Infrastructure8
  • SLM8
  • Virtualization8
  • MSP5
  • MCITP3
  • 2008 R2
  • Citrix
  • Microsoft Exchange
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Métier

  • Availability Management
  • Centre de services
  • Change Management
  • IT service management
  • ITIL
  • Incident Management
  • Management services IT
  • Problem Management
  • Project Management
  • Voir plus
  • Voir moins

Expériences (8)

Service Delivery Manager
Oney
Depuis September 2021
Service Delivery Manager
Confidential
De January 2020 à August 2021
Senior Delivery Manager
Teal Technology Services (IBM & OCP JV)
De June 2018 à December 2019
IT Infrastructure Service Delivery Manager
Société Générale African Business Services
De September 2015 à May 2018
End-Users Support Manager
Hewlett Packard Enterprise
De May 2012 à August 2015
IT Infrastructure Manager
Maroc Global
De October 2011 à May 2012
IT Engineer
Dell
De February 2011 à September 2011
Service Desk Analyst
Atos Origin
De May 2009 à February 2011
Mis à jour le 11/19/2021