Responsible of Business Support for Customer Care and Sales activities on the following applications : CRM PeopleSoft, BSCS iX v7 and R3, KMS SharePoint, GENESYS, Business Objects, SAS Campaign Studio
BSCS migration (v7 to iX R3)
Migration of the Knowledge Management System to SharePoint
Implementation of IMX : automation of Collection Processes
Redesign of IVR Tree (GENESYS)
Customer Care project manager - Business Object implementation
Functional administration of CRM PeopleSoft