Good Service Delivery Manager expertise (management, operation and quality of service in the telecom field, network and security).
Leadership in development and transversal relations
Management of costs and profit centers,
Social and human relationship,
High level of adaptability in a multinational team.
Areas of expertise include:
• Crisis management • Upstream study of the project
• Animation of committees
• KPI performance monitoring
• Budget line monitoring
• Customer relationship
• Continuous improvement / QOS projects
• Team Building and Leadership
• Technical skills
• Written / Oral communications